How to return a product?
How do I return an order?
- Please, send an email to [email protected]
- Fill in the Return Form enclosed in your order
- You will receive confirmation email with shipping instructions
What items are subject to return?
- You can return your order within 14 days of receipt of your order
- La Vela Beachwear gives full refund (item price excluding original shipping cost).
- Items must be in original packaging with hygiene seal remaining in place
- Items must not have been worn, washed or altered in any way.
Can I keep some items from my order?
- The full set must be returned (top and bottom).
- We cannot issue refunds for a partial return of a top or bottom
Are there any charges for return?
- Original shipping fee is non refundable
- The customer is responsible for return shipping fee
- We suggest to use trackable service
*Please, note La Vela Beachwear is not responsible if the package is lost/missing and is not obliged to issue refund in that matter
When I will get my refund?
- Once, we receive and check your return, we will notify you by email whether your request is approved or declined.
- If all conditions are met, you will receive your refund in 10 working days.
*Please, allow some additional time for international transfers